Comments on: Better Business Bureau – A useless institution ? http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/ A Technology Blog Fri, 13 Apr 2012 17:17:14 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: JC http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-3391 JC Fri, 13 Apr 2012 17:17:14 +0000 http://referencedesigner.com/blog/?p=545#comment-3391 I was under the impression that BBB would provide fair assessment to both business and consumer but I was wrong. I had some issues with cell phone service so I filed a complaint. The business replied with a "modified" terms/contracts and did not answer or explain the problems I experienced. BBB closed my case with so called "good faith effort" based on modified contract from business without further investigation. Isn't that biased? I was under the impression that BBB would provide fair assessment to both business and consumer but I was wrong. I had some issues with cell phone service so I filed a complaint. The business replied with a “modified” terms/contracts and did not answer or explain the problems I experienced. BBB closed my case with so called “good faith effort” based on modified contract from business without further investigation. Isn’t that biased?

]]> By: Bull Sniffer http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-3389 Bull Sniffer Mon, 09 Apr 2012 11:20:10 +0000 http://referencedesigner.com/blog/?p=545#comment-3389 <a href="#comment-1063" rel="nofollow">@sarah duke</a> Sarah Duke, you are a phony, a liar, a schill, and completely bogus. @sarah duke
Sarah Duke, you are a phony, a liar, a schill, and completely bogus.

]]> By: JG http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-3386 JG Mon, 02 Apr 2012 22:00:33 +0000 http://referencedesigner.com/blog/?p=545#comment-3386 I've tried to use the BBB on two occasions. Both were dismal failures. On the first attempt, I filed a complaint against a marketing firm for using deceptive selling practices. The BBB closed the case as satisfactorily resolved. It was not resolved to my satisfaction what-so-ever. The second instance involved the BBB Autoline service. After several months of discussion, the BBB determined that the case was out of their jurisdiction and closed the case. Again – not to my satisfaction what-so-ever. Based on my experiences, I have to say the BBB seems to be a worthless entity that appears to cater to the businesses which they are supposed to be watch dogging. As a consumer I recommend anyone seek guidance elsewhere. I’ve tried to use the BBB on two occasions. Both were dismal failures. On the first attempt, I filed a complaint against a marketing firm for using deceptive selling practices. The BBB closed the case as satisfactorily resolved. It was not resolved to my satisfaction what-so-ever. The second instance involved the BBB Autoline service. After several months of discussion, the BBB determined that the case was out of their jurisdiction and closed the case. Again – not to my satisfaction what-so-ever.

Based on my experiences, I have to say the BBB seems to be a worthless entity that appears to cater to the businesses which they are supposed to be watch dogging. As a consumer I recommend anyone seek guidance elsewhere.

]]> By: Educated Consumer http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-3382 Educated Consumer Thu, 29 Mar 2012 14:43:24 +0000 http://referencedesigner.com/blog/?p=545#comment-3382 FYI - The BBB is "Not" a consumer protection agency! It's a resource for consumers to find out about the reputation of a company before spending money. You can't pay to be a member, you can apply but there are no gurantee's you'll be accepted. Remember the saying about opinions, everyone has one! FYI – The BBB is “Not” a consumer protection agency! It’s a resource for consumers to find out about the reputation of a company before spending money. You can’t pay to be a member, you can apply but there are no gurantee’s you’ll be accepted. Remember the saying about opinions, everyone has one!

]]> By: Bobby Gibson http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-3378 Bobby Gibson Tue, 20 Mar 2012 22:01:29 +0000 http://referencedesigner.com/blog/?p=545#comment-3378 Withos.com ......Withos is the alternative for the BBB!!! This company growing out of Tulsa,oklahoma is going to be the next big thing (or at least comipition for the BBB). Growing rapidly out of the tulsa metro area watch for the name WITHOS to be the household name for local and national credibitity and online reputaion Withos.com ……Withos is the alternative for the BBB!!! This company growing out of Tulsa,oklahoma is going to be the next big thing (or at least comipition for the BBB). Growing rapidly out of the tulsa metro area watch for the name WITHOS to be the household name for local and national credibitity and online reputaion

]]> By: KK http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-3025 KK Tue, 21 Feb 2012 08:56:55 +0000 http://referencedesigner.com/blog/?p=545#comment-3025 My co. was bbb accredited for more than 10 years, but now no longer with them. They recently sent me a letter persuading me to rejoin and even said I could make payments if money was an issue. They even showed me that in the last year, there were a certain number of people looking into my account to see if I was a trust worthy company or not. Not sure if those numbers were made up though. My co. was bbb accredited for more than 10 years, but now no longer with them. They recently sent me a letter persuading me to rejoin and even said I could make payments if money was an issue. They even showed me that in the last year, there were a certain number of people looking into my account to see if I was a trust worthy company or not. Not sure if those numbers were made up though.

]]> By: T Schnowske http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-2630 T Schnowske Fri, 03 Feb 2012 21:37:12 +0000 http://referencedesigner.com/blog/?p=545#comment-2630 A big lesson learned. The BBB is a joke. Not even really reading my complaint. Doesn't matter what my complaint was I get a generic answer. Blah...Blah...Blah...Blah...Blah!!! Integrity and Trust and Honor are a thing of the past in many cases in this world and where you deal with a company on line and they never have to see your face, makes it even easier for them to get away with what ever they want. When a company can send you a product that has been damaged and you are not reimbursed for sending it back...there is a problem. And when they try to bribe you with $20 credit to let it all go..you KNOW you have a problem. Talking to the BBB is like talking to this computer. It gets you NO WHERE! A big lesson learned. The BBB is a joke. Not even really reading my complaint. Doesn’t matter what my complaint was I get a generic answer. Blah…Blah…Blah…Blah…Blah!!! Integrity and Trust and Honor are a thing of the past in many cases in this world and where you deal with a company on line and they never have to see your face, makes it even easier for them to get away with what ever they want. When a company can send you a product that has been damaged and you are not reimbursed for sending it back…there is a problem. And when they try to bribe you with $20 credit to let it all go..you KNOW you have a problem. Talking to the BBB is like talking to this computer. It gets you NO WHERE!

]]> By: admin http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-2618 admin Sat, 21 Jan 2012 21:02:32 +0000 http://referencedesigner.com/blog/?p=545#comment-2618 We thank everyone who has participated in the discussion and the thread. We expect that the article has served its purpose in educating people about what is BBB and more importantly - what it is NOT. We thank everyone who has participated in the discussion and the thread. We expect that the article has served its purpose in educating people about what is BBB and more importantly – what it is NOT.

]]> By: Sally http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-2608 Sally Tue, 06 Sep 2011 18:42:10 +0000 http://referencedesigner.com/blog/?p=545#comment-2608 All I've read here is about the consumer. What about the busineses that get railroaded into joining this BBB because they are so reputable. I joined right after opening my business, paid the dues and got my shiny new plaque for the wall. I dont even know what they are supposed to do for the small busines. They say we are members because of our high rating. Guess what, If my business is so highly rated....why would I need your so called protection anyway. I have never had any complaints. When the subscription ways over and time to renue...Well NO THANKS! They always call to reel us in again and treat us like we are idiots for not joining. Thanks ,,,but no thanks, doing fine without the extra BILL. All I’ve read here is about the consumer. What about the busineses that get railroaded into joining this BBB because they are so reputable. I joined right after opening my business, paid the dues and got my shiny new plaque for the wall. I dont even know what they are supposed to do for the small busines. They say we are members because of our high rating. Guess what, If my business is so highly rated….why would I need your so called protection anyway. I have never had any complaints. When the subscription ways over and time to renue…Well NO THANKS! They always call to reel us in again and treat us like we are idiots for not joining. Thanks ,,,but no thanks, doing fine without the extra BILL.

]]> By: betty http://referencedesigner.com/blog/better-business-bureau-a-useless-institution/545/comment-page-2/#comment-2607 betty Thu, 01 Sep 2011 16:46:13 +0000 http://referencedesigner.com/blog/?p=545#comment-2607 I don't know if the BBB does their job or not, but I do know they are extremely difficult to work with from the business owner's point of view. My business has an unfavorable rating, because of one unanswered compliant in 30 years. We have no other compliants, the one we have is recent (maybe 6 months old), and I have been working tirelessly on trying to resolve the issue. The problem is that I can't get any help from my local BBB. I have called, emailed, wrote letters...I want to resolve this but can't! Any suggestions?? I don’t know if the BBB does their job or not, but I do know they are extremely difficult to work with from the business owner’s point of view. My business has an unfavorable rating, because of one unanswered compliant in 30 years. We have no other compliants, the one we have is recent (maybe 6 months old), and I have been working tirelessly on trying to resolve the issue. The problem is that I can’t get any help from my local BBB. I have called, emailed, wrote letters…I want to resolve this but can’t! Any suggestions??

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